Overview
These are FAQs related to our commitment to data security, privacy, and compliance. We believe in maintaining transparency and building trust with our customers, and these FAQs are designed to provide you with the information and assurance you need to feel confident in our ability to protect your data.
Do you use certified data centers?
Yes, we rely on trusted cloud service providers with the highest security standards such as AWS and Google. All our cloud providers and data centers are ISO 27001 certified and located in the US.
Are my files secure?
Files are kept in ISO 27001 certified data centers. We intentionally do not provide any permanent links to your stored data.
Is your network secure?
All transfers from and to our servers are SSL encrypted. We ensure the use of up-to-date ciphers. The network is actively monitored and protected by firewalls from our cloud provider.
What are your organizational principles?
Our team is trained to expertly handle your data. We follow documented processes regarding Vulnerability Management, Incident Management, and Human Resources Security.
Is my data isolated?
Our software and infrastructure are designed from the ground up with customer data isolation in mind. Each organization's files are hosted in their own encrypted data store. This means that even the team technically can't access your files. If we need access to your files for support purposes, we'll ask you to send them over manually.
Where are your servers located?
We currently train and host on US servers only. We may offer other regions in the future.
How long do you store data?
We store data for as long as you are a customer. Upon deletion of your account, all your data is deleted.
Do you use any third-party services that retain or use our data?
All 3rd party services that we use follow our strict zero-retention data policy, meaning that your data is not stored, nor used for training purposes on any 3rd party services we use.
Can I delete my data?
We delete information you instruct us to delete in accordance with Section 9 of our Privacy Policy ("Rights and Choices").
Do you use any of our data in model training?
No, your Inputs or Outputs will not be used to train AI models.